Option 2: Use your own faster courier if you're in a hurry - send your device to Phone Bar, 232 Ashby High Street Scunthorpe DN16 2SJ.Option 1: Use the prepaid label to send your device to us, delivery can take 3-5 working days after you drop off at a Collect+ drop-off to get to us.You'll receive a confirmation email with a link to download your optional Collect+ Label or Barcode. Checkout as normal using your preferred payment method (Credit or Debit Card, PayPal, Klarna, Clearpay, Laybuy, Apple Pay etc).Ĭhoose 'Repair Return Service' for nationwide postal repairs or 'Pickup In-Store' if you're local to us and dropping it in. You’ll still want to set a passcode as a backup in case your fingerprint can’t be read (wet fingers can pose a problem) or Face ID doesn’t recognize your face, but most of the time, your finger or face will be all you need to unlock your iPhone.Select your device and add the required repairs to your basket. Use Touch ID or Face ID: This method requires you to have an iPhone with a fingerprint reader - the iPhone 5s through the iPhone 8 Plus - or an iPhone X or later that supports facial recognition. You can change your passcode in the Touch ID & Passcode section of Settings. Memorize the number and write it down on paper somewhere safe. Set a new passcode: Tom’s Guide Security Editor Paul Wagenseil recommends using a 6-digit passcode created from a random number generator. Here’s what you can do to avoid it happening again. There’s nothing fun about having a disabled iPhone. There, an Apple Expert may be able to help you erase and restore your device. If none of these methods worked for you, your best bet is to bring your disabled iPhone to an Apple Store or certified third-party repair service for a service appointment. Is there anything else I can do about the “iPhone is disabled” message? Go through the iPhone setup process and restore the device using your most recent backup via iTunes or iCloud. Enter your Apple ID password to authenticate your device has been wiped, and it will power up as any new iPhone would.ħ. iTunes will download software for your device.Ħ. In the iTunes app, you’ll be asked whether you want to Restore or Update your device. Keep holding the home button until you see the recovery-mode screen on your phone. Connect your device to your computer while holding the home button. For the iPhone 6s or earlier: Press and hold the side (or top) button until the power off slider appears.Keep holding the volume down button until you see the recovery-mode screen on your phone. Connect your device to your computer while holding the volume down button. For the iPhone 7 and 7 Plus: Press and hold the side (or top) button until the power off slider appears.Keep holding the side button until you see the recovery-mode screen on your phone. Connect your device to your computer while holding the side button. For the iPhone 8, 8 Plus, SE (2020), or any iPhone X or later model: Press and hold the side button and one of the volume buttons until the power off slider appears.The method's slightly different for older models. Press and hold your iPhone 8's side button and one of the power buttons to power off the phone. Any Mac seems to do the job, but your PC needs to be running Windows 10 and have iTunes installed. Apple’s suggested recovery methodĪpple recommends these step-by-step recovery instructions when you get an “iPhone is disabled” alert.įirst, you'll need either a Mac or a PC. Otherwise you’re likely to lose some of your content, but it’s still worth going through these steps to get your iPhone working again. These recovery methods will be most effective if you’ve recently backed up your iPhone to iCloud or iTunes. Should you find yourself with a disabled iPhone, you’ve got a few methods at your disposal for recovering your device. That’s an excellent security measure in the event of a lost iPhone, but it’s frustrating if you haven’t backed up your account in quite some time. There’s one other potential pitfall if your iPhone gets locked down after ten failed attempts to enter your passcode - you may have set your iPhone to erase itself after those 10 failed attempts.
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